Posted: 13 June
The role
DePuy Synthes is recruiting for a Senior Manager, Process and Ecosystem Governance, located in multiple global locations:
Raynham, MA (USA) – Requisition Number: 078302
Loughbeg, Ringaskiddy (Ireland) – Requisition Number: 081302
Zuchwil, Switzerland – Requisition Number: 081301
This role is part of the Supply Chain Services capability and serves as a strategic process leadership position focused on advancing end-to-end Order to Cash (OtC) performance across the enterprise.
Key Responsibilities
Own and steward the end-to-end OtC process design, governance, and performance framework across global and regional business operations.
Define and maintain global process standards, policies, controls, and decision rights to improve consistency, compliance, and scalability across the OtC landscape.
Partner across Commercial, Customer Service, Supply Chain, Finance, and Digital/IT teams to improve process handoffs, resolve cross-functional pain points, and strengthen end-to-end accountability.
Lead process harmonization efforts across core OtC sub-processes, including customer master data, order entry, billing, deductions and disputes, collections, cash application, and reporting.
Identify process inefficiencies, control gaps, and sources of revenue leakage, and lead initiatives to improve cycle time, data quality, working capital outcomes, and customer experience.
Establish and monitor process KPIs, control metrics, and service performance measures, using insights to drive prioritization and continuous improvement.
Partner with system and data teams to define business requirements, support digital enablement, and ensure technology solutions align with process design and governance objectives.
Lead root cause analysis and resolution of systemic process issues, ensuring sustainable corrective and preventive actions are implemented.
Support audit readiness, internal controls, and regulatory compliance requirements relevant to the OtC process.
Facilitate governance forums and stakeholder reviews to align on priorities, risks, roadmap decisions, and performance improvement opportunities.
Drive change management and adoption activities to embed standardized ways of working and improve process discipline across the organization.
Provide leadership, coaching, and development for team members and/or matrixed resources supporting OtC process excellence activities.
Ensure adherence to DePuy Synthes values, internal controls, and applicable global regulations impacting supply chain systems.
Qualifications
Education
Required: Bachelor’s degree in Supply Chain, Information Systems, Engineering, Business, or a related field.
Preferred: Master’s degree (MBA, MS, or equivalent).
Required Experience and Skills
Typically 8-10 years of progressive experience in supply chain, operations, digital systems, or governance related roles, with demonstrated leadership responsibility.
Proven success leading process transformation, governance, or continuous improvement in complex global environments.
Strong knowledge of core OtC processes, controls, and performance drivers, including billing, collections, deductions, cash application, and customer master data.
Demonstrated ability to influence cross-functional stakeholders and drive results in a matrixed organization.
Strong analytical and problem-solving skills, with the ability to translate process issues into practical solutions.
Experience with ERP platforms and digital tools that enable OtC processes, reporting, and automation.
Strong communication and executive presence, with the ability to connect operational detail to business impact.
Preferred Experience and Skills
Experience within SC&O Systems, ERP, advanced planning, logistics, or supply chain execution platforms.
Familiarity with regulated environments (e.g., medical devices, life sciences) and requirements such as GxP and SOX.
Agile or PMP/PPMC certifications.
Experience partnering with external technology vendors and service providers.
Background in process optimization, risk management, or digital transformation initiatives.
Knowledge of data governance, integration architecture, or ecosystem platforms.
Strong analytical, problem‑solving, and decision‑making skills.
Other Requirements
Language: English (additional languages a plus).
Travel: Up to 10–20%, domestic and international.
Certifications: Lean Six Sigma, PMP, or relevant digital/systems certifications (preferred).
Pay Transparency and Benefits
Anticipated base pay range: 245,000 – 122,000 USD.
Vacation – 120 hours per calendar year.
Sick time – 40 hours per calendar year; 48 hours for Colorado; 56 hours for Washington.
Holiday pay, including Floating Holidays – 13 days per calendar year.
Work, Personal and Family Time – up to 40 hours per calendar year.
Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child.
Bereavement Leave – 240 hours for an immediate family member; 40 hours per calendar year for an extended family member.
Caregiver Leave – 80 hours in a 52-week rolling period.
Volunteer Leave – 32 hours per calendar year.
Military Spouse Time-Off – 80 hours per calendar year.
Equal Opportunity Employer Statement
Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.
Accommodations
Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants’ needs. If you are an individual with a disability and would like to request an accommodation, please contact us via https://www.jnj.com/contact-us/careers or internal employees contact AskGS to be directed to your accommodation resource.
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