Customer Success Manager, French Speaking
Apply remote type: Office - Flexible locations Ireland - Dublin
Time type: Full time
Posted on: Posted Yesterday
Job Requisition ID: JR296710
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to avoid duplicating efforts.
Job Category
Customer Success
About Salesforce
We’re Salesforce, the Customer Company, inspiring the future of business with AI, Data, and CRM. We help companies across industries blaze new trails and connect with customers in innovative ways. We empower you to be a Trailblazer—driving your career growth, exploring new paths, and making a positive impact on the world. If you believe in business as a platform for change and in doing well by doing good, you’ve come to the right place.
Role Overview
The Success Manager demonstrates deep business, industry, and product knowledge to partner with customers, guiding them to accelerate business value and return from their Salesforce investment. Specializing in one or more lines of business, a specific cloud, or industry, they speak the customer language and ensure customer value realization. They build positive relationships at key partner levels, helping customers progress on their digital journey, working across market segments, sizes, and solution complexities.
Responsibilities
1. Use our Customer Success Methodology to understand goals, assess capabilities, and recommend strategies to achieve business and technology objectives.
2. Develop knowledge of customers’ Salesforce implementations and evangelize Salesforce capabilities across all Clouds.
3. Guide organizational strategy, governance, and change management processes based on customer needs.
4. Demonstrate hands-on Salesforce product knowledge by applying platform features to customer priorities and roadmaps.
5. Identify risks to achieving business goals and work with the account team to develop mitigation plans.
6. Produce and execute a comprehensive adoption plan with current and target states, timelines, and enablement strategies.
7. Deliver business value by understanding key challenges and growth opportunities.
8. Build and maintain executive relationships with IT and business leaders, sponsors, and decision-makers.
9. Collaborate within the account team and Salesforce executives to network within accounts and help customers achieve their goals.
10. Recommend additional Salesforce services and advisory support as needed.
11. Proactively communicate product changes, outages, and relevant updates.
Preferred Skills
* Solid understanding of Salesforce product features, capabilities, and best practices.
* Ability to articulate the value of Governance to Business and IT executives.
* Understanding of enterprise architecture principles is preferred.
* Ability to explain technological and business concepts clearly.
* Serve as a trusted advisor, curious about customer motivations and success strategies.
* Degree or equivalent experience, including leadership roles, military, volunteer, or work experience.
* Knowledge of retail e-commerce strategies, omnichannel integration, online sales, customer lifetime value, digital engagement, and conversion optimization.
Required Skills
* 7-10 years of relevant industry experience.
* Expertise in one or more lines of business or cloud/industry specialization.
* Strong consulting skills and proven results as a Trusted Advisor.
* Ability to lead influential conversations at the C-level and handle objections effectively.
Benefits & Perks
See our benefits site for details on well-being reimbursement, parental leave, adoption assistance, fertility benefits, and more.
Accommodations
If you require assistance due to a disability, please submit a request via our Accommodations Request Form.
Posting Statement
Salesforce is an equal opportunity employer committed to creating an inclusive workplace free from discrimination. We evaluate all employees and applicants based on merit, competence, and qualifications, regardless of race, religion, gender, sexual orientation, age, disability, veteran status, or other protected classes. This policy applies across all employment aspects, including recruiting, hiring, promotion, and benefits.
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