About the role:To act as first contact point for customer service, process customer orders and re-orders according to quality standards and targets. Evaluate and identify opportunities to drive process improvements continuously. Complete relevant reporting and admin tasks. ResponsibilitiesServe as the primary point of contact for internal stakeholders, supporting sales and operational teams with account-related queries and order management.Manage order processing workflows, ensuring accuracy in pricing, margins, and product availability.Collaborate closely with sales and finance teams to support commercial decision-making and ensure alignment on pricing strategies and margin targets.Provide detailed product and pricing information to support quotations and contract negotiations.Use SAP (or other ERP systems) to process orders, track inventory, and update account information accurately.Assist in resolving discrepancies related to billing, pricing, and deliveries, escalating issues as needed.Maintain up-to-date records of customer and sales activity, ensuring data integrity across relevant systems.Support the commercial team by preparing reports on sales performance, pricing trends, and margin analysis.Develop a strong understanding of the market, competitor pricing, and industry trends to support informed business decisions.Qualifications and ExperienceExtensive experience in customer service, sales support, or commercial administration roles.Experience working with ERP systems, with SAP experience considered a strong advantage.Proven ability to work in a fast-paced, dynamic commercial environment.Strong understanding of pricing, margins, and basic financial principles related to sales and profitability.Previous exposure to sales processes is beneficial.Familiarity with the chemical storage and distribution industry is a plus.Brenntag TA Team