Key Challenges
* Solving complex customer problems, providing ownership and education on the use of our platforms.
About Us
Our organization is looking for dedicated individuals to help build our post-AGI support team. As a key member, you will be interacting directly with customers through support tickets and Slack messages, troubleshooting complex issues to define the undefined, and setting a positive precedent for the team to follow.
Responsibilities
* Working directly with customers to solve their most complex problems, provide ownership and education on platform usage, and identify areas for improvement.
* Partnering with engineering and customer teams to resolve issues.
* Creating solutions and partnering with product and Go-To-Market teams to scale these approaches.
* Orchestrating improvements to operations that will elevate the entire team.
* Fostering a supportive and productive work culture within the User Operations team.
Requirements
* 8+ years of experience in user operations, technical support, or support engineering roles, preferably in tech startups or fast-paced environments.
* Excellent critical thinking, problem-solving, and communication skills, with the ability to grasp new technologies and concepts quickly.
* Able to question established norms, identify root causes, and drive innovation and process improvements.
* Thrives in ambiguity, adapts to change, continuously learns, and seeks opportunities for growth.
* Proven experience building strong relationships with customers and cross-functionally to drive resolution to complex issues.
* A humble attitude, an eagerness to help others, and a desire to pick up whatever knowledge needed to make both the team and customers succeed.