Role Overview
This is a pivotal role focused on driving commercial success.
The Commercial Operations & Sales Manager will be responsible for increasing revenue, expanding market share, and ensuring operational efficiency.
The ideal candidate will be a strategic thinker with a strong track record in business development, client relationship management, and operational leadership.
Key Responsibilities Commercial Strategy & Sales
Develop and execute a commercial strategy to grow revenue and profitability.
Identify and pursue new business opportunities, sectors, and strategic partnerships.
Lead client acquisition and retention efforts, including B2B outreach and account management.
In conjunction with the business director, oversee pricing strategy, proposal development, and tender submissions.
Monitor market trends and competitor activity to inform sales tactics and positioning.
Manage CRM systems and sales pipeline reporting.
Operational Leadership
Ensure efficient delivery of training services, including scheduling, resource management, and trainer coordination.
Implement scalable operational processes to support business growth.
Maintain compliance with health & safety and training regulations.
Drive continuous improvement in service delivery and customer experience.
Collaborate with finance and marketing teams to align operations with commercial goals.
Qualifications & Experience
Minimum 5 years' experience in a commercial or sales leadership role, ideally within training, education, or professional services.
Proven ability to grow revenue and manage client relationships.
Strong understanding of operational management and service delivery.
Excellent negotiation, presentation, and communication skills.
Proficiency in CRM and business analytics tools.
Desirable Attributes
Entrepreneurial mindset with a focus on results and growth.
Experience in scaling a small business or launching new services.
Familiarity with Irish safety training standards and regulatory landscape.
Strong network within Irish business or industry sectors.
Benefits
Competitive salary with performance-based bonuses.
Flexible working arrangements.
Opportunity to shape the commercial direction of a growing business.
Professional development and career progression.