Job Title: Customer Success Manager Hybrid | Dublin | DOE + 10% bonus + Company Car This role is for someone who believes great customer success comes from long-term partnerships, not quick fixes.A high number of candidates may make applications for this position, so make sure to send your CV and application through as soon as possible.As a Customer Success Manager, you will take ownership of a portfolio of established corporate customers, acting as their trusted point of contact across a long-term, contract-based service model.You will work with the same customers over multiple years, developing a deep understanding of their businesses and supporting them through recurring renewal cycles, operational changes and growth.This is a senior, relationship-led role suited to someone who enjoys managing complexity, building trust and delivering consistently high levels of customer satisfaction.The Role You will manage a portfolio of approximately 40-50 corporate customers, many with complex, multi-stakeholder requirements.You will be responsible for: Building and maintaining long-term relationships with key customer stakeholders Developing a strong understanding of each customer's business, budgets and ongoing needs Supporting customers through renewal cycles and contract changes Managing upgrades, expansions and service adjustments within existing accounts Leading structured customer reviews and delivering clear, professional presentations Working closely with internal teams to resolve issues and ensure an excellent customer experience This is not a reactive support role and not a transactional sales role.Success comes from being proactive, organised, commercially aware and genuinely invested in customer outcomes.What Makes This Role Different Long-term customer ownership
- you'll partner with the same customers over multiple years Consultative and proactive
- focused on advice, planning and problem-solving Complex, tailored solutions rather than one-size-fits-all offerings Highly collaborative environment with regular cross-functional interaction Strong onboarding and training
- the first 6-12 months are focused on learning the business, customers and services thoroughly Working Pattern Hybrid working model: 3 days in the office, 2 days from home Customer meetings form part of the role, with office presence valued for collaboration and development About You You are likely to succeed in this role if you: Have experience managing multiple corporate accounts in a B2 B environment Prefer long-term customer relationships over short-term wins Are confident engaging with senior stakeholders and presenting professionally Are commercially minded and comfortable working with numbers and budgets Are highly organised and able to juggle competing priorities Enjoy full ownership of customer outcomes Experience in customer success, account management, client partnership or consultative B2 B roles is essential.Backgrounds involving contract-based services or recurring customer relationships will be particularly well suited.
xsokbrcWhat's On Offer Salary typically DOE 10% achievable bonus Company car Hybrid working model Long-term career progression in a stable, well-backed organisation If you are interested in this role please reach out to Emily Mason in confidence via the link attached.