Hybrid role based in our City Centre offices.
We have embraced a hybrid working model for most of our positions, which means that you can enjoy a balanced approach of working from home for part of the week and working from the office for the remainder of the week.
We offer a comprehensive benefits package including competitive salaries and bonuses, robust Learning and Development support, excellent Defined Contribution pension and comprehensive Wellbeing initiatives and support to name but a few.
Further details on our benefits package can be accessed here Benefits (life-careers.com)
Role Overview
An opportunity has arisen to join the Client Service Delivery and Distribution Support Team in Keyridge, reporting to the Client Service Delivery Manager. The purpose of the role is to ensure the completeness, timeliness/efficiency and quality of services provided to Group and/or 3rd Party clients who engage Keyridge to provide fund management and administration services and to support the day to day operational relationship with these clients including production and delivery of service reporting, issue management and liaising on new operational requirements.
What you will help us to achieve
Acting as the regular point of contact for handling ad routing client queries, ensuring timely resolution and escalation of issues to the Client Service Delivery Manager as required.
Preparing, attending and follow‑up for client and custodian service review meetings where required, including on behalf of third‑party clients.
Assisting with the collation and production of error reports, KPI reports and compliance reporting.
Supporting SLA reviews, annual due diligence and strategic asset allocation activities.
Co ordinating with Operations/Business Initiative teams on change and improvement projects, including pre planning for operational changes and onboardings.
Preparing and co ordinating governance materials and packs (e.g. committee papers, board packs etc).
Providing administrative support for key forums and committees such as monthly operations meetings and tactical investment committee meetings.
Assisting with fund setups, mandate review processes and fund rationalisation activities, ensuring documentation and systems are updated accurately.
Collating & circulating regular MIS on agreed metrics and SLAs to relevant stakeholders
What you will need to be successful in the role
Experience in the financial services industry with previous experience in an operations, middle-office or client service support role.
Strong organisational skills with attention to detail and accuracy in reporting and documentation.
Excellent written and verbal communication skills and a collaborative working style.
Good planning, organisational and analytical skills.
Ability to handle pressure, prioritise tasks, work to deadlines and follow established processes and controls.
IT skills - knowledge of Excel and Office365 essential.
Irish Life is proud to be an Equal Opportunities employer. We have created an environment of inclusion and growth to help people achieve their potential, to ensure they can bring their whole selves to work and to feel valued. We celebrate diversity of thought and perspective and want all of our employees to feel valued, respected and supported.
If you require any accommodations during the recruitment process please contact lifecareers@irishlife.ie and we will be delighted to ensure you are fully supported to be your best.
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