Technical Support Specialist Role
We are seeking a highly skilled Technical Support Specialist to join our team. This is an exciting opportunity for someone who is passionate about providing exceptional customer service and technical expertise.
About the Role
This remote role involves offering guidance through various communication channels, ensuring that customers receive timely and effective support. The ideal candidate will have 4+ years of experience in technical support, be fluent in English and German, and possess excellent customer service skills.
Key Responsibilities:
* To provide high-quality technical support via phone, email, or chat to resolve customer queries efficiently;
* To troubleshoot complex technical issues using problem-solving skills and technical knowledge;
* To collaborate with internal teams to escalate complex issues when necessary;
* To document all interactions with customers accurately,
About Our Company Culture
Ours is a supportive environment where employees can thrive professionally while enjoying flexibility. Based either Ireland or Portugal offers an amazing quality of life allowing you work comfortably from any place of your choice this location also reduces time zone differences making global collaboration seamless efficient really communicate effectively globally.