Technical Support Role in Customer Engagement
A leading digital adoption company based in Dublin is seeking a skilled Technical Support Engineer to act as the primary contact for customers, ensuring high levels of satisfaction through prompt solutions and effective communication.
Key Responsibilities:
* Providing technical assistance and support to customers via various channels
* Collaborating with internal teams to resolve complex issues and improve overall customer experience
* Maintaining accurate records of customer interactions and feedback
Required Skills and Qualifications:
1. A minimum of one year's experience in tech support or a related field
The ideal candidate will possess strong problem-solving abilities, excellent communication skills, and fluency in English. They should also be able to work effectively in a fast-paced environment with multiple priorities. This role emphasizes the importance of customer engagement,
human knowledge-sharingto enhanceoverall experiencesand uphold “best-in-class” standards across all touchpoints. -----------------------------------
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