IT Support Specialist – 6 month contract – up to €56,000 per annum – Hybrid in Dublin 2
My client, an American software development company specialising in Enterprise Cloud Data Management and Data Integration, is looking for an experienced IT support specialist who will become a part of a very collaborative, fun, customer-centric group, which strives to provide world-class customer service. This is an L2 End User Services support role.
What does the day-to-day involve?
* Being the local IT point of contact for the business
* Collecting feedback from customers and acting as a translator between IT and the business and understanding how Informatica's business works
* Acting as a technical consultant for the business, solving technical problems that add business value
* Initial setup of IT services as part of the new hire process (incl. delivering IT induction)
* Ongoing configuration and maintenance of IT-supported hardware and software standards
* Software and hardware installation, setup and configuration (e.g. system imaging)
* Software and hardware fault analysis, troubleshooting and fault resolution
* Ad hoc setup and configuration of desk telephone equipment and softphones
* Provide second-level application support for various productivity applications and tools
* Working closely with the global desktop, networking and operations teams to ensure the smooth delivery of IT solutions into the region
* Regional testing of software patches, updates, and new software packages
* Creating and maintaining technical and KB documentation and procedures
* Tracking all support and change requests through the ServiceNow application
* Local network cabling as part of infrastructure management
What experience makes me an eligible candidate for the role?
* Minimum of 2 years of experience in a desktop support role in IT and Customer Support call centre environment
* Industry recognized engineering, computer science or IT Bachelor level degree
* Proven track record supporting MS Windows operating systems (particularly Windows 7 and 10), Active Directory and MS Office (including MS Outlook)
* Must be flexible in terms of availability and ability to travel to other regional offices (around 25% of the time).
* Linux and/or Apple Mac Experience, setting up and configuring Lenovo laptops and desktops, Familiarity with phone systems such as Cisco VoIP desk phones
* Experience setting up new offices from the ground up (including cabling and other IT services)
If you are curious to know more and if your profile fits perfectly with this position, please reach out to Iraia at
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