Company Description
Westport Plaza Hotel combines contemporary chic and timeless elegance, providing guests with an exceptional setting to relax and unwind. Known for its luxurious amenities and outstanding hospitality, the hotel ensures an extraordinary experience for both business and leisure travelers. Located in the heart of Westport, it serves as a prime destination for those seeking comfort and sophistication. The hotel has a welcoming atmosphere, offering personalized services that enhance every guest's visit. With its blend of style and comfort, Westport Plaza Hotel is a standout in the hospitality industry.
Role Description
This is a full-time, on-site position as a Front Desk Receptionist at Westport Plaza Hotel, located in Westport. The role involves welcoming and assisting guests, handling check-in and check-out processes, managing reservations, answering calls with professionalism, and providing top-notch customer service. Duties include addressing guest inquiries, managing correspondence, maintaining the reception area, and ensuring smooth front desk operations.
Qualifications
* Effective Phone Etiquette and experience handling calls professionally and courteously
* Proven expertise in Receptionist Duties and Clerical Skills, including managing guest check-ins and check-outs
* Strong Customer Service abilities, ensuring a positive guest experience
* Excellent Communication skills, both verbal and written
* Ability to multitask, manage time effectively, and work in a fast-paced environment
* Attention to detail and a proactive approach to problem-solving
* Prior experience in the hospitality industry is a plus