Are you a team player who thrives in customer-facing roles?
We are seeking a skilled and dedicated Customer Service Agent to join our dynamic team at Dublin Airport.
This role offers the opportunity to work in a fast-paced environment where the customer is at the centre of everything we do.
You will be responsible for providing exceptional customer service, managing queues efficiently and maintaining smooth customer flow.
Key Responsibilities:
* Greet and welcome customers upon arrival
* Create a positive atmosphere at all customer touchpoints
* Identify and assess customer needs to ensure a tailored experience
* Manage queues efficiently and maintain smooth customer flow
* Escort customers to vehicles or shuttle buses
* Provide support across branch operations to ensure seamless service
* Respond to customer queries both in person and over the phone
* Act as a liaison between branches and departments when required
* Open and Close rental agreements during peak periods to reduce wait time on both pick up and return
Requirements:
* Excellent communication skills (verbal and written) with a friendly, professional manner
* Proven experience in delivering high-quality customer service
* Ability to remain calm and helpful in high-pressure or unusual situations
* Strong attention to detail
* Fluent in English (additional languages are an advantage)
Why Choose Us?
We provide a working environment that nurtures career ambitions and values diversity. We offer ongoing training and development opportunities to help employees progress their careers.