Your Role:
* Oversee client service delivery and monitor service provision to agreed standards for key clients.
* Formulate and implement key client service programs.
* Liaise internally with all operational areas to ensure awareness of all key client requirements.
* Visit clients on a periodic basis to evaluate service quality and identify client priorities.
* Assist in the resolution of complex client issues.
* Manage escalations and complaints within the team and within the department.
* Manage, train, and assist assigned Account Managers in the successful running of their teams.
* Participate in the review of procedures and policies and supervision of Managers to ensure adherence to these procedures.
* Participate in client conference calls.
* Liaise with clients regarding reporting requirements and deadlines, ensuring delivery in an accurate and timely manner.
* Responsible for continuous risk assessment of current and potential new funds under administration.
* Identify issues/concerns and recommend company wide solutions for any/all high risk projects.
* Responsible for managing operational risks - monthly reporting on status reports and key development issues.
* Demonstrate proactive approach to industry and regulatory changes and the development and promotion within firm.
* Participate in and will be leading projects that may be defined from time to time in connection with the continuing expansion and evolution of the business.
About You:
* You have a Bachelor's degree in Accounting/Finance or related discipline or professional accounting designation (ACA CIMA, ACCA).
* You have 7-10 years of experience in Financial Services, preferably with exposure to Product Control, Operations or Fund Accounting environments within Private Equity.
* You can demonstrate strong technical knowledge of Private Equity Fund Accounting.
* You can demonstrate skills in negotiation, business planning and budgeting, margin analysis, rating agency relations and technical accounting.
* You are familiar with Investran, or other Private Equity software packages, highly advantageous.
* You are experienced in developing/implementing/optimising business processes and projects.
* You have a knowledge of International GAAP/IFRS Accounting Principles.
* You can demonstrate strong leadership skills and have supervisory experience.
* You have superior written and verbal communication skills.
* You have advanced computer skills (Microsoft Excel).
Skills:
* Private Equity
* Investran
* Fund Management