Transport Administrator/Customer Service
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Our client is recruiting an Administrator/Customer Service professional to join a team responsible for administrative, customer support, and operations duties in connection with the transport and delivery of goods.
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The work pattern involves working Monday to Friday one week, and then Sunday and other weekdays the next week. You will be paid for a full day on a Sunday.
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We are looking for someone with excellent English communication skills who can deal with and rectify any transport issues that arise and communicate with the warehouse team and customers effectively.
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Salary & Package:
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* €15.78 per hour
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* 22 days annual leave
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* 5% pension contribution
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* Discounted health insurance
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* Generous discount on products
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Key Responsibilities:
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* Complete all transport administration tasks – use word, excel, PowerPoint and transport software
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* Act as the first point of contact for customer and supplier enquiries related to transport schedules, delivery times, and order status
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* Coordinated with drivers, warehouse team, and sales to resolve any problems
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* Maintain accurate records of transport operations, including vehicle logs, delivery notes, and driver reports
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* Prepare and manage required transport documentation
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* Resolve customer issues and complaints promptly and professionally, ensuring high levels of satisfaction
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* Provide accurate updates on shipment and delivery status, addressing any delays or changes proactively
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About the Role:
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This is a permanent role with a full-time contract. The ideal candidate will have a good head for dealing with transport issues and communicating with the warehouse team and customers effectively.
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Requirements:
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* Excellent oral and written English communication skills
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* Able to deal with and rectify any transport issues that arise
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* Good communication skills to communicate with the warehouse team and customers effectively
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* Ability to work well under pressure and meet deadlines
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* Basic computer skills and knowledge of MS Office
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* Previous experience in a similar role would be advantageous but not essential
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Working Conditions:
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The successful candidate will be based in our office and will be required to work from home occasionally. You will be provided with a laptop and any necessary equipment to perform your job duties.
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Benefits:
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* Opportunity to work in a dynamic and growing company
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* Competitive salary and benefits package
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* Generous annual leave allowance
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* Discounted health insurance
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* Opportunity for career development and progression
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