Job Summary
As a Regional IT Specialist, you are responsible for supporting Client technology and services for NetApp employees located in Cork, Ireland Netapp and other geographic regions where NetApp resides. This includes but not limited to Desktop/Laptop break/fix, reimaging, troubleshooting, Audio/Visual Conference Room support including some event support, desk & mobile phone support. Additionally you may be asked to assist with telecom, switch, network, idf racking…etc in the local office infrastructure changes required at location. You may also travel between locations to provide onsite support, training, and issue resolution. This is an internal user-facing role where your skill at maintaining and developing relationships with internal customers is crucial.
Job Requirements
* Excellent communication skills.
* Ability to work collaboratively with other IT specialists and cross-functionally with other technical team members.
* Self motivated and able work without direct supervision
* Strong aptitude for learning new technologies and understanding how to utilize them in a customer-facing environment.
* Creative approach to problem solving.
* Ability to handle multiple tasks concurrently with competing deadlines.
* Willingness to travel regularly to customer sites for installations, troubleshooting, user training, and relationship management
* Familiarity with networking and telecom environments.
Essential Functions:
* The Regional IT Specialist's role is part of NetApp's IT function and is responsible for a wide range technical support tasks in the EMEA region. The essential functions of this role include:
* Laptop/Desktop Break-Fix, Remote Desktop Support,
* Support OS, variety of applications, security agents/services, and hardware issues for users (MAC OS, Windows, IOS, Android)
* Work with IT Infrastructure teams to setup and maintain existing infrastructure environments and assist with local changes.
* Provide user training and education.
* Reimaging with Data transfer a requirement
* New HW delivery and setup
* Printer installation and troubleshooting
* Conference room support, maintenance and project assistance refreshing technology
* Knowledge of Office 365 application usage critical
* Knowledge of ITIL processes with a focus around Incident, Problem and Change Management.
Responsibility and Interaction:
Responsibility:
* The types of tasks this individual is responsible for are a mix of regular and unstructured; and assignments are moderate in scope.
* Exercises judgment within defined procedures and practices.
* This individual helps to identify semi-routine problems and generates possible solutions.
Interaction:
* This individual interacts primarily with their direct manager and the technical team on assigned projects; may work with functional peers on some tasks.
* Regular contact with all levels of employees
* Regular review of assignments and detailed direction is provided to them by their manager.
* The ideal candidate actively contributes to team activities and goals using effective verbal and interpersonal skills to share their experience and ideas.