Position Overview
We are looking for an
IT Support (Level 1)
to join our team in
Dublin
.
The role focuses on day-to-day IT support through our ticketing system, resolving escalated issues efficiently, from login difficulties and printer problems to hardware repairs on tablets, laptops, and mobile devices .
This is a great opportunity to grow your technical expertise while working in a collaborative and supportive environment.
Mission
At CCS Cleaning, our mission is
CLEANING TO THE CORE
.
We are a cleaning family company that believes in sustainability, both for our planet and our clients. By cleaning in an environmentally responsible manner, we ensure consistent and ecologically friendly results. We serve clients in the
retail
and hospitality
sectors
across multiple European markets.
CCS is a family business established in 1967, employing thousands of people across nine countries.
We pride ourselves on an informal work culture and enthusiastic teams.
Key Responsibilities
* Ticket Management:
Monitor, triage, and resolve incoming IT support tickets using our helpdesk system.
* Hardware Support:
Assist with setup, troubleshooting, and maintenance of desktops, laptops, printers, and other peripherals.
* Daily IT Tasks:
Perform routine checks, updates, and maintenance across systems and devices.
* Starter Tasks:
Support onboarding of new employees including account creation, hardware provisioning, and orientation on IT policies.
* User Support:
Provide first-line technical assistance to staff in person, via phone, or email.
* eCommerce Systems:
Provide basic support and troubleshooting for eCommerce platforms and integrations used by the business.
Qualifications And Skills
* Minimum 1-2 years of experience
in IT support or a similar role.
* Knowledge of
Microsoft technologies
: Azure AD, Microsoft 365, Windows Server is a plus
* Experience with
networking concepts
(TCP/IP, DNS, DHCP, VPN).
* Familiarity with
MDM solutions
and endpoint management.
* Understanding of
IT security best practices
.
* Excellent troubleshooting and problem-solving skills.
* Strong communication and customer service skills.
Apply now and become part of a growing team We look forward to meeting you