Dromoland Castle Resort, one of Ireland's most prestigious five-star hotels, is currently recruiting for a position within ourReservations Team. As a Reservations Agent, you will be the first point of contact for our guests, delivering exceptional customer service while assisting with bookings, enquiries, and providing detailed information about the resort. You will engage with guests in a warm, friendly, and professional manner, ensuring an outstanding experience from the very first interaction.Overview of the Role:Working across a Monday to Sunday roster; flexibility is essential due to the nature of the businessMidweek shifts: 9:00am-5:00pm / 10:00am-6:00pm / 12:00pm-8:00pmWeekend shifts: 9:00am-5:00pmHandling all reservations enquiries via telephone, online platforms, and third-party websitesMaximising room revenue by achieving the best possible rates while meeting sales targets and budgetsManaging guest queries efficiently and professionallyMaintaining and updating the reservations system dailyPreparing daily, weekly, and monthly reportsWorking closely with Senior Management and the Sales Team to maximise revenue through effective yield managementThe Ideal Candidate:Strong computer literacy with a working knowledge of the MS Office SuiteExperience using Opera Cloud is an advantageExcellent communication and organisational skillsFluent in EnglishMinimum of 2 years' experience in customer service and/or the hotel industryBenefits:Full on-the-job training providedComplimentary Leisure Centre accessPension scheme after 6 monthsWellness ProgrammeCompetitive salaryWork AuthorisationPlease note that we are only accepting applications from candidates who have permission to live and work in Ireland without restriction.