Hotel Reception and Reservations – Join Our Team
We're looking for a friendly, organised Receptionist to join our high-performing Front Office team. You'll be the first face guests see, playing a key role in a hotel that's been No. 1 in Kilkenny on TripAdvisor for over 15 years and recently ranked No. 9 in Ireland.
You'll handle everything from check-in and reservations to guest requests and team coordination. This is a hands-on role for someone who thrives in a fast-paced setting, pays attention to detail, and wants to grow their hospitality career.
Many of our senior managers started right here in this role, including the person writing this If you're curious, hardworking, and up for learning, this could be your start too.
Why Join Us?
* Work with a talented, motivated team in an award-winning hotel
* Clear pathway for training and development
* Meals on duty from our award-winning kitchen
* Staff discounts at Mint Medispa, the hotel, and across Original Irish Hotels
* Access to EAP, bike-to-work scheme, and local gym membership
* Competitive salary starting at €28,000+, depending on experience
* Flexible full-time or part-time hours
* A workplace that values balance, wellbeing, and culture
About Us
Located in Kilkenny city centre, Pembroke Kilkenny blends modern style with warm hospitality. We offer a high standard of service across rooms, Stathams restaurant, events, wellness, and more. We're proud to have been awarded "Great Place to Work" and "Best in Hospitality" for the past three years.
Your Role
* Welcome guests and respond to their needs with warmth and professionalism
* Manage calls, emails, bookings, and guest communication
* Coordinate closely with other departments
* Maintain accuracy in property and database systems
* Support reservations, sales, and marketing tasks
* Be a proud ambassador for Pembroke and Kilkenny
* Handle daily admin and handovers effectively
Previous experience in a similar role is an advantage, however, we develop and train people to reach their potential, so aptitude for customer service and interpersonal skills are the key attributes.
Job Types: Full-time, Part-time
Pay: From €28,500.00 per year
Work authorisation:
* Ireland (required)
Work Location: In person
Application deadline: 31/08/2025
Expected start date: 07/09/2025