Job Description: We are seeking a highly skilled professional to manage a book of enterprise customers. The ideal candidate will be analytical and meticulous, with the ability to engage customers and deliver insights. This role involves working closely with sales, technical account managers, and operations teams to drive customer success. Responsibilities Partner closely with account executives and technical account managers to support post-sale engagements focused on the optimization, retention, and growth of customers. Manage a book of customers to drive overall account health including performance, product adoption, usage velocity, account renewals and growth, referrals, and customer satisfaction. Serve as a trusted advisor to managed customers by delivering insights and guidance on payment performance and industry trends. Perform business reviews to align on user priorities, review payments performance metrics, share product roadmap and provide guidance on how to optimize value. Advocate for customers to internal stakeholders. Share customer feedback and insights to Product Management, Engineering, Support, Marketing, and Sales on innovation and improvement needed to optimize the user experience. In coordination with an account team, support book expansion—identifying and surfacing opportunities to ensure customers are successful. Requirements