Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services.
Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results.
We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions.
Join our dynamic team and make your mark on the payments technology landscape of tomorrow.An exciting opportunity to join a growing, high-performing retention team within Global Payments.We're looking for a commercially driven retention specialist who thrives on saving at-risk customers, overcoming objections, and turning cancellation requests into retained revenue.This is a target-driven, sales-focused role where success is measured by your ability to retain customers, protect revenue, and influence outcomes.This a hybrid role with a mix of 2 days from home and 3 days in the office based in Dublin's City Centre.What Part Will You Play?
Own and convert inbound cancellation requests into retained businessProactively contact customers to reduce churn and protect revenueNegotiate pricing, contracts, and commercial terms to secure retentionUpsell and cross-sell to maximise customer lifetime valueUse objection handling and persuasion skills to influence customer decisionsManage customer relationships through the full retention lifecycleMaintain accurate CRM records and customer interactionsStay up to date on products, pricing, and payments industry trendsSuccess in this role is measured on retention save rate, revenue saved, and KPI performanceDesired Skills and Experience·1+ year experience in sales, retentions, or a target-driven environmentProven ability to meet or exceed KPIs and revenue targetsStrong objection handling, negotiation, and closing skillsCommercially aware with a focus on revenue and resultsResilient, motivated, and comfortable working in a fast-paced, performance-driven environmentStrong communication and CRM/administration skillsBenefitsCompetitive base salary + uncapped commission with accelerator bonuses for overachievers (€50,400 OTE)Clear link between performance and earningsHybrid working (city centre office)Private healthcare (VHI)Employer matched pensionShare purchase schemeBike to Work schemeWho This Role SuitsThis role is ideal for candidates from a sales, retentions, or outbound background who enjoy closing, negotiating, and influencing outcomes — not just servicing queries.Global Payments Inc. is an equal opportunity employer.
Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law.
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