Keeper is hiring a driven Systems Support Engineer to join our B2B EMEA support team. Qualified candidates must permanently reside in Ireland. This is a hybrid position for those living within a commutable distance to our Cork, Ireland office, or fully remote for those living outside a commutable distance.Keeper's cybersecurity software is trusted by millions of people and thousands of organizations, globally. Keeper is published in 23 languages and is sold in over 150 countries. Join one of the fastest growing cybersecurity companies and gain valuable skills while providing complex technical support and resolution analysis.About KeeperKeeper Security is transforming cybersecurity for people and organizations globally. Keeper's intuitive solutions are built with end-to-end encryption to protect every user, on every device, in every location. Our zero-trust privileged access management platform deploys in minutes and seamlessly integrates with any tech stack to prevent breaches, reduce help desk costs and ensure compliance. Trusted by millions of individuals and thousands of organizations, Keeper is the leader for password, passkey and secrets management, privileged access, secure remote access and encrypted messaging. Learn how our zero-trust and zero-knowledge solutions defend against cyber threats at About the JobJoin an elite team of highly skilled Systems Support Engineers and Sales Engineers, to play a key role in the company's post sale technical assistance and customer experience. This position is responsible for performing technical support for clients and providing resolution analysis on various technical issues. The Systems Support Engineer works closely with Keeper's business customers and must possess the ability to communicate technical information to users with a varying level of technical experience.Responsibilities:Provide exceptional customer service while responding to phone, e-mail and online requests for technical supportRepresent the customer to ensure serviceability and product quality issues are being tracked, prioritized, resolved, and incorporated into the product release cycleAssist customers in the installation and deployment of Keeper's software productsTrack and monitor all support cases to ensure timely resolution and follow-upClearly identify, document, and find solutions for customer issues and product problemsEscalate critical customer situations to the appropriate level of management and engineering expertiseCommunicate technical issues and solutions to the engineering, QA, sales, and support teams as well as to the customer baseShift: Wednesday-Sunday, 8:30am-5:00pmRequirements5+ years of experience in IT Management and System AdministrationHands on experience with Mac OS X, Windows & Linux administration and troubleshootingExperience working with Single Sign On (SSO) environmentsExperience setting up and configuring Active DirectoryAdvanced knowledge in Firewalls, AD environments, DNS Servers, Authentication protocols, LDAPExcellent command of Linux Shell and PowerShellIn depth knowledge of prem/cloud/hybrid environmentsWorking knowledge of PythonPreferred RequirementsBachelor's Degree or equivalent experienceExperience working with and troubleshooting identity access management solutions, including PAM (privileged access management)Ability to adapt, overcome objections, and learn complex solutionsExcellent time management and communication skillsBenefitsOnsite lunchesPrivate healthcare (no wait period)Pension contribution (no wait period)Sick PayBike-to-Work Scheme (if local)Keeper is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.