About Us
We are a rapidly growing monitoring technology company based in Tipperary, delivering critical security monitoring services to the Irish and UK markets. Our Alarm Receiving Centre (ARC) plays a central role in safeguarding people, property, and assets 24/7 — and we are now seeking an experienced, motivated Operations Manager to lead this vital function.
This role offers the opportunity to oversee day-to-day operations, develop and manage a high-performing team, and implement continuous improvements in a regulated, high-compliance environment.
The Role
As the ARC Operations Manager, you will be responsible for ensuring the smooth and efficient operation of our Alarm Receiving Centre. You will lead a team of control room staff, maintain compliance with industry standards, and continuously improve processes to ensure service excellence and customer satisfaction.
Key Responsibilities
* Manage day-to-day operations of the ARC, including shift scheduling, incident management, and service performance
* Lead, coach, and develop the ARC team to maintain a high standard of professionalism and vigilance
* Oversee incident response protocols and ensure timely escalation and reporting
* Ensure compliance with PSA licensing requirements, EN 50518, ISO 9001, and other relevant industry standards
* Monitor and report on key operational KPIs and implement improvements where needed
* Collaborate with technical and commercial teams to deliver service enhancements and support new client onboarding
* Ensure resilience of procedures, including business continuity and disaster recovery plans
* Maintain accurate documentation, SOPs, and training material for ARC operations
What We’re Looking For
* Proven experience managing a control room, ARC, security operations center, or similar high-reliability environment
* Strong leadership and people management skills with experience in scheduling, coaching, and performance management
* Solid understanding of alarm systems, CCTV, access control, and associated monitoring platforms
* Familiarity with PSA regulations, GDPR, and EN/ISO standards relevant to ARCs
* Calm and effective under pressure, with strong decision-making skills
* Excellent communication skills (verbal and written) and attention to detail
* Tech-savvy mindset with a willingness to embrace innovation and automation in the ARC
Nice to Have
* Experience working in a certified Alarm Receiving Centre environment
* Knowledge of IP-based monitoring platforms and dispatch systems
* Familiarity with shift-based environments and workforce management tools
Why Join Us?
* Be part of a fast-growing technology-driven business in the security and infrastructure space
* Lead a critical function with high visibility and impact
* Work in a culture of trust, innovation, and continuous improvement
* Competitive compensation, training, and development opportunities
How to Apply
Send your CV and a short cover letter to jack@mynetsecurity.com. We’re interviewing on a rolling basis — apply today and help us shape the future of secure monitoring.
Salary Range: €40,000 - €50,000 per year
#J-18808-Ljbffr