Job Overview:
A Service Delivery Leader is required to oversee the program management of Managed Support services.
The role involves driving governance, ensuring customer satisfaction, and managing SLAs. The ideal candidate will have experience in managing senior stakeholders and team building.
Key Responsibilities:
* Drive governance and ensure customer satisfaction
* Manage SLAs and client sponsors
* Identify and mitigate project risks
* Manage teams and foster team building
Requirements:
* 15+ years of experience in managing support programs
* Experience managing senior stakeholders (Directors, Senior Directors)
* Excellent team management skills
Personal Attributes:
* High analytical skills
* Initiative and flexibility
* Customer-oriented attitude
About Us:
We are a global leader in digital services and consulting, helping clients navigate digital transformation across over 50 countries. We enable enterprises with AI-powered solutions and agile digital strategies to enhance performance and customer satisfaction.