This is a unique opportunity to shape the future of our customer service operations, driving transformation through AI, data, and innovation to elevate how we connect with and serve our customers. You’ll partner across the business to redefine the customer experience, embedding a digital-first mindset that balances empathy with efficiency.Collaborate with cross-functional teams, bringing together technology, product, and customer experience leaders to deliver impactful solutions.Experience leading large-scale, multi-channel or global customer service operations, ideally at director level or above.A proven ability to drive transformational change, balancing strategic vision with practical execution.Familiarity with AI, automation, and digital engagement technologies — including CRM systems and omnichannel service models.Excellent stakeholder and relationship management skills, with the ability to engage confidently across all levels of the business.* Drove measurable improvements in customer satisfaction, first contact resolution, and employee engagement.**Benefits*** 25 days annual leave, increasing with years of service* Company plan VHI Health Care & Dental cover for employee and dependencies* A Pension commencing after probation period* Participation in Workhuman’s employee recognition programs* Discounted gift certificates* Discounted TaxSaver Travel cards/free car parking (subject to availability)* Income Protection* Life Assurance* Access to our Tuition Reimbursement Scheme* Access to Workhuman University* Additional ‘perks’ - Free grab and go breakfast and lunch options, fruit, tea/coffee, fantastic catered events and wellness activities throughout the year throughout the year etc#LI-SC1#LI-Hybrid
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