Job Overview
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A key operational role within our technical solutions distributor to the manufacturing sector is available. This position supports engineering teams by coordinating schedules, tracking progress, managing documentation, and ensuring clear communication with customers.
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The successful candidate will efficiently manage and coordinate the engineer's schedule, prioritizing jobs based on urgency, service level agreements, and resource availability. They will maintain regular and professional communication with customers, providing timely updates on job status and scheduling.
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This role also involves initiating, updating, and tracking support tickets, as well as coordinating and tracking engineer training and certification to ensure compliance and capability.
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Key Responsibilities:
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* Coordinate and manage schedules for engineering teams.
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* Prioritize jobs based on urgency, service level agreements, and resource availability.
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* Provide timely updates on job status and scheduling to customers.
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* Initiate, update, and track support tickets.
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* Coordinate and track engineer training and certification.
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Requirements:
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The ideal candidate will have experience in a coordination or administrative support role, preferably within an engineering or technical environment. They should possess proven ability to communicate effectively with internal teams and external B2B customers, demonstrating strong interpersonal and communication skills.
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Highly motivated individuals with a professional, customer-focused approach are encouraged to apply. Business or technical qualification is preferred but not essential.
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