Medical Secretary 11-Month FTC - UPMC Whitfield Hospital
Location: UPMC Whitfield Hospital
Job type: Fixed Term
Overview of role
UPMC are hiring a Medical Secretary on an 11 Month Fixed Term Contract to join our Cardiology team at Whitfield Hospital Waterford.
The Medical Secretary team provides administrative support to a selection of Consultants across several specialties in UPMC Cleaboy.
Responsible for the efficient processing of all the Consultants practice, patient pathway, and excellent patient experience throughout the Hospital.
Key Responsibilities
Be responsible for the medical secretary function for the Hospital suites
Meet, greet and book patients on the day of the clinic in an efficient manner
Understand the patient pathway throughout the Hospital
Provide an efficient service in setting up and expanding clinics as required, dealing promptly with phone calls, referral letters from GPs, contacting patients regarding appointment times and fees to be paid
Request and gather information from other hospitals as required by consultants (scans, histology reports, pathology reports, etc.)
Handle cash payments, enter them into the system, balance daily, and ensure billing of patients occurs promptly and all patient accounts up to date
Complete any medical reporting required after consultations in a timely manner and ensure copies sent to referring GPs and Consultants
Deal with any patient enquiries as promptly as possible
Maintain proper and efficient filing systems for each consultant, keep the practice software updated (Immeddoc/TPRO)
Liaise with and maintain an excellent working relationship with other members of the hospital multi-disciplinary team to ensure high level of patient service
Work closely with the hospital referrals and scheduling teams, strictly adhering to the hospital booking policy to ensure patients are booked within correct timeframe
Answer telephone calls politely, courteously, and professionally, take messages or distribute calls as appropriate; carry out any training duties as necessary for relief staff / work experience staff for holiday cover
Qualifications & Experience
Medical Secretary or Business Secretarial Qualification desirable
Minimum of 2 years experience in a similar role
Previous experience working within a healthcare setting or similar is advantageous
Excellent knowledge of Microsoft Office Packages
Experience of Immeddoc and TPRO desirable
Excellent administrative and organisational skills
Knowledge of general office procedures essential
Proficient knowledge & use of Microsoft packages essential
Ability to work in a fast paced customer-based environment
Experience in change management
Willingness to continuously improve under lean thinking strategy
Excellent interpersonal skills and ability to communicate effectively with management, consultant staff, patients, the public and outside agencies
Equal Opportunity Statement
UPMC is an equal opportunity employer.
We celebrate diversity and are committed to creating an inclusive environment for all employees.
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