Job Title:
Retail Operations Leader
----------------------------------- Job Description:
The Retail Operations Leader is responsible for the successful running and trading of the store in the absence of the Store Manager. This role requires a highly capable leader who can drive commercial success, lead, coach and develop a high-performing team, and role model our signature selling ceremony for world-class customer experience.
----------------------------------- Key Responsibilities:
* Drive store performance by analysing sales, KPIs, and customer feedback, using insights to make informed decisions.
* Support the Store Manager in planning and executing effective business strategies that deliver on sales targets.
* Champion visual merchandising and product displays to reflect brand guidelines and maximise commercial impact.
* Support in building, leading and nurturing a diverse, inclusive and engaged team to unlock their full potential and support their development.
* Deliver clear and consistent communication, impactful feedback, and support with regular development conversations.
----------------------------------- Requirements:
* Proven experience driving sales and profitability in store.
* A passion for driving a culture of exemplary customer service, with the ability to establish and coach a high-performing team.
* Strong communication and organisational skills with the ability to multitask and prioritise, being adaptable and flexible to changing business needs.
* A positive, can-do attitude with a contagious enthusiasm for retail.
* A growth mindset - someone who thrives on feedback, embraces change, and is always looking to raise the bar.
----------------------------------- Benefits:
We offer a highly competitive salary, a monthly bonus of 10% if sales targets are achieved (with the potential of 20% if stretch targets are achieved), and a generous jewellery uniform allowance to express your style and individuality.
----------------------------------- About Us:
Pandora is a company that dares to dream, cares deeply, and empowers its people to deliver exceptional results every day. We're committed to leadership in sustainability and have set out to halve greenhouse gas emissions across our value chain by 2030.