Join our new exciting team for the delivery of high-quality Home Care services in Dublin.About UsIntroductionAlpine Healthcare Ltd is a trusted, Irish-owned provider of high-quality homecare and healthcare services across Ireland. We are committed to delivering compassionate, person-centred care that promotes independence, dignity, and wellbeing in the comfort of our clients' homes. Our team is at the heart of what we do — and we pride ourselves on supporting and developing our staff to provide the best possible care in line with regulation.Position Statement:Care Coordinator to manage Schedules for all the Service Users.The Care co-ordinator should be able to work unsupervised to meet deadlines, work under pressure and coordinate well with Support workers, Service Users, Care co-ordinator Team Lead, Home care Service Manager, Team Leader.This is a very important position in and a fast-paced critical role within the home care service.Some experience of Budget Management.Skill/Attributes:Excellent communication skillsPlanning and organisational and multi-tasking skillsNegotiating skills and empathy towards Service users and staff.Ability to cope with pressure, be efficient and energetic.Ability to cope with change and working within a busy environment.Understanding and commitment to empowering service usersAble to self-manage and ask for help when needed.Commitment to a High Professional Standard.Experience of working in a similar role.Ability to influence others and develop professional relationships with Service Users, families, co-workers, and with Management.Must enjoy working in a small diverse business and team-oriented environment.Ability to prioritise tasks and Time management.Ability to work independently and meet deadlines.Any other duties assigned.Working Hours:40 hours per week - Candidate must be flexible as per Service Requirement -Office Operation Hours: 07:00am-20:00pm Monday-Friday, and must have weekend availability for alternative weekends.It is expected that the Homecare Service co-ordinator will be flexible to ensure proper running of the Home Care Service.To be available for participating in on-call or out-of-hours duties on a rota.General Responsibilities:Answering calls in a friendly, professional, and knowledgeable mannerCoordinating Roster for Homecare support workers on a daily basis using a software.Maintaining professional relationships with Service Users and with the staff.Organise & be involved in the Induction of staff with service users.Daily follow-up of inquiries and managing and sharing the Service User inquiry logs.Processing new HSE/private referrals and carrying out any other administrative tasks relating to this.Record complaints and be empathetic towards the Service Users/families while logging the complaint.Share the complaints with the Sr. Management and with the Service Manager in a timely manner.Supporting consultants, maintaining the operations of the organisation at the agreed standard, and complying with policies and regulations.To Carry out marketing of the organisation and selling its services at the agreed prices.Managing emergencies effectively.Location: ON-SITE.Availability: Flexible across 7 days.Salary: DOE pro rata at 40 hours.Job Type: Full-timePay: €28,080.00-€30,000.00 per yearBenefits:Bike to work schemeEmployee assistance programAbility to commute/relocate:Rosemount Business Park, Dublin 11, CO. Dublin: reliably commute or plan to relocate before starting work (required)Application question(s):Experience in Microsoft OfficeDo you have experience using One Touch Systems/similar scheduling systems?Experience:Scheduling/Care co-ordinator: 1 year (required)Work authorisation:Ireland (required)Work Location: In person