Job Title: Front of House Manager
Location: Knightsbrook Hotel, Spa & Golf Resort, Trim, Co. Meath
Job Type: Full-Time
About Us
Knightsbrook Hotel, Spa & Golf Resort is a four-star award-winning property offering luxury accommodation, fine dining, leisure facilities, and a championship golf course. We pride ourselves on delivering outstanding guest experiences and are now seeking an experienced and motivated Front of House Manager to join our management team.
The Role
As Front of House Manager, you will oversee the daily operations of our Reception and Day Porter and Night Porter teams. You will ensure the highest levels of customer service, manage departmental standards, and support the delivery of a seamless guest journey from arrival to departure.
Key Responsibilities:
* Lead, train, and motivate the Front of House team to deliver exceptional service.
* Manage daily front office operations, including check-in/check-out procedures and reservations.
* Monitor guest feedback and implement improvements to enhance satisfaction.
* Ensure smooth communication across all departments.
* Prepare staff rosters and manage scheduling effectively.
* Oversee cash handling, billing, and reporting procedures.
* Support the implementation of company policies and health & safety standards.
Requirements:
* Previous supervisory or management experience in a hotel front office or similar role.
* Strong leadership, communication, and interpersonal skills.
* Ability to work under pressure in a fast-paced environment.
* Knowledge of hotel property management systems (PMS) preferred.
* Excellent attention to detail and commitment to high service standards.
What We Offer:
* Competitive salary based on experience.
* Staff accommodation available if required.
* Meals provided on duty.
* Training and career development opportunities.
* Access to leisure and golf facilities.
* A supportive and dynamic team environment.
How to Apply
If you are passionate about hospitality and want to be part of a dedicated team at one of Ireland's premier resorts, we'd love to hear from you. Please submit your CV and a cover letter outlining your experience and suitability for the role.
Job Type: Full-time
Benefits:
* Bike to work scheme
* Company events
* Employee assistance program
* Employee discount
* Gym membership
* On-site gym
* On-site parking
* Store discount
* Wellness program
Ability to commute/relocate:
* Knightsbrook, Iffernock, CO. Meath: reliably commute or plan to relocate before starting work (required)
Education:
* Advanced/Higher Certificate (preferred)
Experience:
* Management: 2 years (required)
* Hospitality: 2 years (required)
Work Location: In person