Job Summary
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We are seeking an experienced Customer Service Representative to join our team in a dynamic and fast-paced environment.
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About the Role
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This role will involve interacting with customers daily, ensuring exceptional customer service. You will handle incoming calls from existing customers, addressing any questions or concerns they may have, and will be responsible for invoicing and filing for the Branch.
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Main Responsibilities:
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1. Greet customers as they enter the store, maintaining a professional demeanor at all times.
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2. Record sales by creating open jobs or updating customer records in the in-house system.
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3. Demonstrate excellent communication skills and a professional telephone manner.
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4. Process payments, invoices, and manage filing systems efficiently.
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5. Keep all Fleet paperwork up-to-date, adhering to regulatory requirements.
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6. Schedule vehicle bookings and follow up with customers to provide updates.
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7. Build rapport through conversations and offer honest recommendations for customer vehicles.
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8. Handle stressful situations calmly and professionally.
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Requirements
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To be successful in this role, you will need:
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9. A minimum of 1 year of experience in a customer service or similar role.
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10. Strong PC skills, including proficiency in Excel and Word.
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11. Excellent verbal and written English communication skills.
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12. Strong analytical skills, with the ability to problem-solve effectively.
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13. A customer-focused mindset, with keen attention to detail.
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14. The ability to work independently and understand customer needs.
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15. Self-motivation, enthusiasm, and a commitment to delivering high-quality results.
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Benefits
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This role offers:
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16. A competitive salary (negotiable).
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17. 21 days of annual leave.
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18. A monthly bonus.
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19. Vehicle servicing discounts after probation.
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20. An Employee Assistance Program.
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21. Free parking.
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22. A uniform provided.
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INDTR Skills
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This role requires:
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23. Customer Service.
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24. Administration.
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25. Strong Computer Skills.
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Language
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The language of this job posting is English.
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The position is available immediately.
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If you are a motivated and enthusiastic individual who is passionate about delivering exceptional customer service, please apply now.