Overview
Pharmacy Healthcare Advisor – Hickey's Maynooth. This is a part time, permanent role in Hickey's Pharmacy, Maynooth. Hickey's Pharmacy is an award-winning, community pharmacy group with 36 stores, over 370 employees and strong growth ambitions. As a pharmacist-led company, we understand the importance of delivering accessible healthcare and the critical role of the pharmacist in achieving this. If you want to deliver exceptional care in a supported environment with learning and development opportunities, then Hickey's could be the place for you.
Our Pharmacy Healthcare Advisors are vital members of our team, operating as the first point of contact for customers in our store. Your primary focus will be to offer the advice and support that each of our customers need in line with our Core Values – Ambition, Positive Teamwork, Customer Care, Professionalism and Reliability.
* We are looking for someone who is dynamic and energetic to join our team.
* Supported in-store by an excellent team and a support office.
* Rosters are published up to 8 weeks in advance.
* Excellent training and support structures are available centrally from our Pharmacist management team.
Key Responsibilities
* Providing outstanding customer service
* Driving retail sales through link selling and advising customers of promotions in store
* Ensuring stock levels are maintained at optimal levels
* Accurately and securely performing cash management duties
* Maintaining company merchandising standards to ensure the pharmacy is presented to the highest level
* Building customer loyalty
What Are We Looking For
* Strong customer engagement and customer service — listening to customers, understanding their needs, and delivering great service every time
* Ability to build strong working relationships with all team members in the pharmacy to ensure seamless delivery of service
* Ability to tailor conversations with every customer to ensure they leave feeling informed and confident about their healthcare needs
* Strong product knowledge
* Experience in or interest in skin care is an advantage
* Proven sales ability
* Willingness to take on other projects and duties as they arise
What We Would Like From You
* Customer-focused with the ability to effectively engage with customers
* Previous OTC sales and customer service experience
* Excellent interpersonal and communication skills
* Positive can-do attitude
* A keen interest in retail pharmacy
What We Promise You
* Competitive salary
* Generous staff discounts in-store
* Refer-a-friend bonus scheme
* Tax-saver travel
* Additional long-service days
Hickey's Pharmacy is an equal opportunities employer.
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