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Quality Analyst - German Speaking, Dublin
Client: Cpl
Location: Dublin, Ireland
Job Category: Other
EU work permit required: Yes
Job Reference: 6cc24a4722b7
Job Views: 3
Posted: 27.04.2025
Expiry Date: 11.06.2025
Job Description:
Role - Quality Analyst - German Speaking
Location – Dublin 18
Working hours: Monday to Friday (including BH), 9 AM till 5:30 PM or 6 PM till 2 AM
About Covalen: We're not just a business process outsourcing (BPO) service provider – we're industry pioneers collaborating with organizations worldwide for over 25 years. From established sectors to cutting-edge industries, our tailored BPO solutions forge powerful partnerships, helping clients achieve their unique goals. We've built enduring relationships in Financial Services, Technology, and Utilities, working with some of the globe's largest and most forward-thinking companies.
Job Responsibilities:
* Monitor and evaluate employee performance, providing coaching to meet quality standards and business requirements.
* Support training initiatives to improve quality and performance of Reps.
* Work closely with management to support quality results and continuous improvement.
* Handle quality systems and administrative duties as needed.
* Develop and implement action plans for performance improvement.
* Provide feedback and coaching to Reps, and participate in professional development activities.
* Deliver training on policies and standards, ensuring consistency and accuracy in decision-making.
* Investigate escalations and root causes of errors, mentoring auditors on audit tools and systems.
* Contribute to process documentation and feedback for system improvements.
Key Skills and Qualifications:
* Experience in content moderation, Trust & Safety, or Content Quality Assurance, especially in social media.
* Proficiency in English (C1 or above) and the specific language required.
* Strong understanding of local culture and social news.
* Proficiency in Excel for analysis and reporting.
* Ability to adapt quickly, work under pressure, and handle multiple tasks.
* Excellent communication and problem-solving skills.
Benefits and Perks:
* Access to Covalen’s Wellness Programs
* Bike to work scheme
Join Our Team:
Bring your expertise to Covalen and contribute to delivering high-performance BPO solutions. We value diversity and inclusivity, fostering an environment where all backgrounds and experiences are celebrated.
For more information, contact: gianluca.salamone@yourjourney.com
Apply now or reach out for more details.
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