OverviewRole: Amazon Connect Implementation and Support EngineerJob Type: PermanentLocation: Letterkenny OnsiteJoin Tata Consultancy Services as an Amazon Connect Implementation and Support Engineer.Join a global tech leader right here in Donegal. With over 850 employees and a state-of-the-art global delivery centre, we’re proud to offer world-class career opportunities without having to leave the Northwest. Recognised as Workplace of the Year by the Letterkenny Chamber, we foster a culture of continuous learning, innovation, and respect. Our people are at the heart of everything we do – collaborating across teams, geographies, and disciplines to drive real change for clients around the world. Be part of something global, grounded in Donegal.Careers at TCS: It means moreTCS is a purpose-led transformation company. We do not just help businesses to transform through technology. We support them in making a meaningful difference to the people and communities they serve - our clients include some of the biggest brands in the UK and worldwide. For you, it means more to make an impact that matters, through challenging projects which demand ambitious innovation and thought leadership.What you will doThe Amazon Connect implementation engineer is responsible for the design, deployment, configuration, and support of Amazon Connect cloud contact center solutions. This role works closely with business stakeholders, solution architects, and developers to implement scalable and secure customer engagement platforms.Key responsibilities:Design and implement Amazon Connect solutions for voice, chat, and omnichannel experiences.Configuring call flows, IVR, contact routing, Lambda integrations, and third-party tool integrations.Collaborate with stakeholders to understand business requirements and translate them into functional AWS connect solutions.Configure AWS services such as Lambda, Lex, S3 DynamoDB, CloudWatch, and IAM for seamless integration with Amazon ConnectManage integrations with CRMs, WFM tools, and analytics platformsMonitor and troubleshoot operational issues and optimize performanceCreate and maintain technical documents, SOPs, and knowledge basesYour ProfileKey skills/knowledge/experience:Strong knowledge of AWS ecosystem – Lambda, S3, IAM, CloudWatch, CloudFormation, DynamoDB, API gateway, etc.Programming and Scripting languages - JavaScript/Node.js, Python, JSON/YAML, SQL, etc.DevOps and CI/CD - Git, Code Pipeline, Jenkins or similar. Deployment automation and version control for infrastructureProficient in building contact flows, queues, routing profiles, and prompts in Amazon Connect.Experience in speech services (Lex, Polly), CTI/CRM integration, and SAML-based authentication.Familiarity with contact center operations and ITIL/ITSM frameworksStrong communication and stakeholder managementAWS Certification (AWS certified solution architect -associate/professional)Degree/Diploma in computer science, Information systems or relevant.Relevant experience in implementing Contact Centre solutionsPreferred experience in working with Amazon connect implementationsGood to have:AWS certified (AWS certified cloud Practitioner, Solutions Architect or AWS certified developer)Rewards & BenefitsTCS is consistently voted a Top Employer in the UK and globally. Our competitive salary packages feature pension, health care, life assurance, laptop and access to extensive training resources and discounts within the larger Tata network.We offer health & wellness initiatives and sports events; we are the proud sponsor of the London Marathon and partner with our local communities in Ireland.Diversity, Inclusion and WellbeingTata Consultancy Services UK&I is committed to meeting the accessibility needs of all individuals in accordance with the Ireland Employment Equality Acts 1998-2011 (as amended) and the Equal Status Acts 2000-2012 (as amended).We welcome and embrace diversity in race, nationality, ethnicity, disability, neurodiversity, gender identity, age, physical ability, gender reassignment, sexual orientation. We are a disability inclusive employer and encourage disabled people to apply for this role.As a Disability Confident Employer, we offer an interview to applicants with disabilities or long-term conditions who meet the minimum criteria for the role. Please email us at UKI.recruitment@tcs.com if you would like to opt in.If you are an applicant who needs any adjustments to the application process or interview, please contact us at UKI.recruitment@tcs.com with the subject line: Adjustment Request or email Jennifer.long@tcs.com to request an adjustment. We welcome requests prior to you completing the application and at any stage of the recruitment process.Be aware of fraudulent offers: TCS does not ask for any payment or security deposit from candidates. If you suspect fraud, email UKI.recruitment@tcs.com to report it.Due to the high volume of applications, we may not contact every applicant individually about status. If you have not received a direct response within 30 days, it should be deemed unsuccessful on this occasion.Join us and do more of what matters. Apply online now.
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