Job Title: Assistant Accommodation Manager
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The role of an Assistant Accommodation Manager involves overseeing the daily operations of the Accommodation department, ensuring exceptional hospitality standards are maintained.
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Key Responsibilities:
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* Assign and manage daily work duties and cleaning lists to Accommodation Assistants/Porters.
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* Provide training and development opportunities for Accommodation staff to enhance their skills and performance.
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* Conduct regular inspections of guest rooms and public areas to maintain cleanliness, organization, and compliance with established standards.
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* Document and address maintenance issues promptly, ensuring follow-up actions are taken as necessary.
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* Oversee deep cleaning programs and ensure maintenance matters are resolved efficiently.
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* Collaborate closely with front office, reservations, maintenance, and other departments to achieve seamless communication and service delivery.
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* Handle guest concerns and complaints in a prompt and efficient manner, ensuring customer satisfaction.
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* Ensure compliance with health, safety, and sanitation regulations to guarantee a secure environment for guests and staff.
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* Monitor and manage inventory of cleaning supplies and amenities to maintain optimal levels.
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* Implement and promote eco-friendly practices within the Accommodation department to minimize environmental impact.
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The ideal candidate should possess proven experience in an Accommodation role, preferably with at least one year in a supervisory or managerial position. Strong leadership and team management skills, excellent attention to detail, and organizational abilities are essential for success in this role.
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Familiarity with health, safety, and sanitation standards is crucial, along with strong communication and interpersonal skills. Ability to work effectively under pressure in a fast-paced environment and fluency in written and spoken English are also required.
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Required Skills and Qualifications:
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* Proven experience in an Accommodation role, preferably with supervisory or managerial experience.
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* Strong leadership and team management skills.
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* Excellent attention to detail and organizational abilities.
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* Familiarity with health, safety, and sanitation standards.
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* Strong communication and interpersonal skills.
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* Ability to work effectively under pressure in a fast-paced environment.
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* Fluency in written and spoken English.
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