Job Overview
We are seeking a highly skilled and experienced Parts Manager to oversee daily operations in our dynamic parts team. As a key member, you will play a crucial role in ensuring efficiency, accuracy, and excellent customer service.
Main Responsibilities:
* Support the Parts Team in supervising the daily operations of the high-volume Parts Department.
* Supervise and mentor Parts Advisors and Senior Parts Advisors, providing guidance, motivation, and support.
* Act as first point of contact for operational queries, escalating to the Team Lead when necessary.
* Ensure prompt, professional, and courteous service to all customers (retail, trade, and internal workshop).
* Monitor Vehicle Health Checks to ensure required parts are identified, priced, and quoted in a timely manner.
* Oversee the accurate picking, packing, and distribution of parts to technicians and customers, ensuring minimal delays.
* Assist in managing inventory control and stock levels, maintaining accurate records in the Dealer Management System (DMS).
* Liaise with Service Advisors, Technicians, and external suppliers to ensure seamless communication regarding availability, pricing, and delivery times.
* Contribute to trade sales growth and coordinate with delivery drivers as required.
* Assist the Team Lead with performance reporting, including relevant KPIs, sales tracking, and stock analysis.
* Deputise for the Team Lead in their absence, ensuring consistent leadership and continuity of departmental operations.
Requirements:
To be successful in this role, you will need:
* Proven experience in a Parts Department within the automotive industry, ideally in a high-volume dealership or group.
* Strong knowledge of automotive parts, inventory processes, and DMS operation.
* Excellent communication skills with the ability to build rapport with colleagues, customers, and suppliers.
* Leadership ability with experience mentoring or supervising staff.
* Highly organised, with strong attention to detail and ability to prioritise tasks in a fast-paced environment.
* Customer-focused with a proactive and problem-solving approach.
* Flexibility to deputise for the Team Lead and take responsibility when required.
* Commitment to delivering high standards of service, efficiency, and compliance.
* Full driving licence.