Service Contract Professional
A premier opportunity to cultivate your career in a fast-paced environment, working closely with maintenance and operational teams.
The Role:
We are seeking an accomplished Service Contract Administrator to join our team. The successful candidate will be responsible for managing large and small accounts by ensuring contract efficiency, customer retention, and revenue growth.
* Proactive contract administration and tendering.
* Upselling maintenance solutions and debt reduction.
* Supporting service contract administration and creating tender documentation.
Key Responsibilities:
Customer Retention & Growth:
* Drive execution of individual sales plans.
* Analyse contract profitability reports and implement improvement plans.
* Support revenue and margin growth within assigned customer portfolios.
Renegotiation & Cancellation Prevention:
* Proactively support renegotiations of expiring contracts.
* Identify and address potential cancellation risks in collaboration with other teams.
Data Quality & Customer Communication:
* Coordinate contract negotiation issues with supervisors.
* Track and manage contract renegotiation activities in CRM.
Requirements:
* Previous experience in account management.
* Experience with tendering, contract administration, and upselling solutions.
* Proficiency in Microsoft Office and CRM tools.
* Strong negotiation and problem-solving skills.
This is an exceptional opportunity for a proactive professional looking to advance their career in a dynamic and supportive environment.