We are recruiting for an Estate Supervisor to provide quality service to our guests and colleagues, in line with the Forbes Five Star standards and The Red Carnation Hotels standards
Who are we?
Join Ashford Castle and become part of a legendary story. As Ireland's only double Forbes Five-Star Hotel & Spa, Ashford Castle is a true icon of Irish heritage and a proud member of the Red Carnation Hotel Collection. Beyond its grand stone gates lies an unforgettable experience. Once home to the Guinness family, this 800-year-old castle offers award-winning luxury, exceptional dining, a world-class spa, and a passionate team dedicated to creating unforgettable moments. Voted No. 1 Resort Hotel in the UK & Ireland by Travel + Leisure and proud to have retained the Forbes Five-Star award in 2025.
Key responsibilities of the Estate Supervisor will include (but not limited to):
* To welcome the guests on arrival at all times in a warm and friendly manner, using guest/member name where possible.
* Arrange for agreed services and products to be available to the guest in a timely and efficient manner.
* To check the daily Time Sheet/Function sheets and other correspondence when you come on duty to ensure that you are fully familiar with all incoming business/activity bookings/functions/special requests etc.
* To be fully familiar with the VIP list and all function sheets so to ensure that the Guest receives a seamless experience.
* To create a Personal activity plans for guests, groups and families.
* To be able to introduce a 'WOW' factor into services provided – to think ahead, use your initiative to ensure that guests receive that 'extra element' of personal care.
* To assist the Estate Manager in devising and executing an activities program that reflects the ethos and standards at Ashford Castle/RCH.
* Assist front desk at peak times with booking and activity advice for family's or large groups speeding up check in possess.
* To liaise with Management in relation to special events, promotions, occasions - providing support and upselling opportunities where possible.
* To objectively review the services offered and look at ways of stream-lining systems, procedures and help implement these.
* To work in conjunction with Management in the organisation and smooth running of team building events, special events, and promotional occasions – devising the operational plan for the various elements necessary.
* To be fully familiar with all activities, rates, services available for Guests.
The ideal candidate for the Estate Supervisor position should:
* Have a friendly & outgoing personality
* Have previous experience in a similar role, desirable, but not essential.
* Must have a full clean driver's license.
* Experience in leading a team.
* Be enthusiastic & flexible (may need to work 5 days over 7 day period, inclusive of some weekends).
* Have strong communication skills.
* Have strong attention to detail.
* Be legally eligible to work in Ireland.
* Have the ability to handle busy situations and manage your workload effectively.
What's in it for you?
* Professional, award winning training and development opportunities.
* Discounted accommodation rates with Red Carnation Hotel Collection.
* Annual Staff Appreciation Party and other Employee Recognition Events.
* Discounted rates with many local businesses and third party service providers (including Estate Activities).
* Heavily subsidised accommodation (subject to availability).
* Free meals on duty.
* Complimentary dry cleaning of business attire.
* Recommend friend and family bonus scheme.
* Two paid volunteering days each year.
* Holiday allowance increasing with length of service up to 25 days.
* Hotel based recognition incentives.
* Free access to Employee Assistance Programme.
Join us in this incredible new opportunity
We are an equal opportunities employer. The successful candidate must also be legally eligible to work in Ireland.
INDHOTEL