Hotel Operations Manager
The Hotel Operations Manager is responsible for ensuring the smooth and efficient operation of the hotel at night. This involves maintaining high standards of customer service, guest relations, and overall health and safety.
Key Responsibilities:
* Ensure a seamless guest experience through effective communication and problem-solving skills
* Manage the front office duties, including running the night audit report and check-in/check-out procedures
* Supervise the Night Porters and their nightly tasks, providing guidance and support as needed
* Oversee Food & Beverage service at night, ensuring quality and efficiency
* Lead the team to achieve goals through mystery audits, customer comment index, quality evaluations, and hotel standards
Requirements:
* 2-3 years of experience in a similar night or reception role
* Excellent knowledge of the hotel business, with previous hospitality experience essential
* Good computer skills and knowledge of Opera are required, as well as familiarity with the Brilliant electronic front office system
* Strong leadership and development skills, with the ability to inspire and motivate the Night team
* A warm, friendly, and approachable personality when dealing with fellow staff and guests
Benefits:
* Free employee meals on duty
* 50% off F&B in all properties
* €/£60 employee rate on rooms for all Dalata-owned hotels
* 30% off rate for friends and family
* Extra AL day for every year worked (5 days maximum)
* Employee Assistance Programme
* Cycle to Work Scheme/Transport Schemes
* SAYE (Save As You Earn Scheme)
* Pension access (ask your HR Manager for local pension information)
* Development Opportunities through our Dalata Academy - support your career journey
* Staff Appreciation Initiatives, fun team-building activities, and regular charity events
About Us:
Dalata Hotel Group is a leading hospitality company with a commitment to growth and expansion. We offer a supportive environment where our people can develop their careers and make a meaningful impact.