At Sogeti, we believe the best is inside every one of us.
Whether you are early in your career or at the top of your game, we'll encourage you to fulfill your potential to be better.
Through our shared passion for technology, our entrepreneurial culture, and our focus on continuous learning, we'll provide everything you need to do your best work and become the best you can be.
YOUR ROLE Sogeti is seeking applications for a Service Now System Administrator to join our team.
The successful candidate will be responsible for ensuring the stability, performance, and usability of the Service Now platform.
This role supports day-to-day platform operations, manages incident resolution, oversees routine maintenance, and contributes to the delivery of new features and enhancements through configuration and release activities.
Key Responsibilities of the role: Ensure platform stability, performance, and usability in collaboration with developers and stakeholders throughout the project lifecycle.
Perform routine application maintenance, including system performance monitoring and troubleshooting issues to ensure optimal operation.
Lead planning and execution activities related to platform upgrades and patching.
Administer instance-level security, including management of users, groups, roles, and Access Control Lists (ACLs).
Support configuration and customization tasks to meet evolving business requirements while adhering to best practices and governance models.
Collaborate with functional and technical teams to support integrations, improvements, and platform enhancements.
YOUR PROFILE Demonstrated experience in developing Service Now components including catalogue items, business rules, client scripts, and other custom development tasks.
Proven ability to maintain and manage the Service Now CMDB and lead technical delivery within the ITSM module.
Experience in SLA definition and development Proficient in generating reports, dashboards, and utilizing Performance Analytics for data-driven insights.
Service Now certification (e.g., Certified System Administrator or Certified Implementation Specialist - ITSM) is highly desirable.
WHAT YOU'LL LOVE ABOUT WORKING HERE? Craft your own career path through continuous learning and personal growth Our commitment to maintain high ethical standards ensuring Diversity, Sustainability and Inclusion in our business practises Be a part of our professional communities role framework which promotes professional growth, career development and enhances Sogeti's capabilities across different domains Sogeti Ireland is an equal opportunity employer.
We promote equality and dignity in all aspects of recruitment and employment, and all offers of employment and promotions are made on the basis of performance, competence and ability.
We embrace the value of diversity within Sogeti and the entrepreneurial spirit of our people.
If you're looking to join a company with a proven track record of success and that deeply values its people, Sogeti Ireland offers the opportunity for you to grow and advance.
Part of the Capgemini Group, Sogeti makes business value through technology for organizations that need to implement innovation at speed and want a local partner with global scale.
With a hands-on culture and close proximity to its clients, Sogeti implements solutions that will help organizations work faster, better, and smarter.
By combining its agility and speed of implementation through a Dev Ops approach, Sogeti delivers innovative solutions in quality engineering, cloud and application development, all driven by AI, data and automation.
To start the process click the Continue to Application below.