At Talent Evolution Group (TEG) we are passionate about providing our clients with the best talent experience possible. We work with our clients through our Managed Staffing RPO - Permanent and MSP – Contingent workforce programs as well as providing additional innovative solutions to meet their talent challenges.
Ex | Cx | Dx
Employee Experience | Customer Experience | Digital Transformation
We are looking for a Team Leader to join our Centre of Excellence Team. The team leader would be responsible for leading the CoE administration functions supporting multiple TEG MSP clients, focusing on business process excellence and creating positive experiences for our contingent workforce and clients.
Responsibilities of the Role
:
* Manage the bespoke on boarding process across multiple TEG clients.
* Manage the centralised helpdesk for all MSP TEG clients and workers.
* Point of Contact for payroll, invoicing and POs
* To motivate, coach, encourage the team by creating an environment that promotes positive communication, encourages bonding of team members with the ability to build and lead teams in a fast-paced environment, drive business-making, effectively manage multiple projects
* Project Management
* Identity improvement opportunities within workflows
Requirements for the Role:
* 2/3 years of team lead / people management experience
* Minimum of 1 years payroll experience
* Experience managing a helpdesk
* Well organised, energetic, result orientated, self-driven with a strong managerial style, a collaborative mentality, and the ability to conduct strategic and analytical thinking
* Clear communication and accountability
* Strong numerical and reporting of data
* Strong IT skills - MS Office
* Experience working with customers and proactively aware and responsive to internal and external customer needs
* Work independently and as part of a wider team
* Proven track record of meeting delivery SLA's & KPI's
* emonstrates the flexibility and adaptability to be successful in a changing environment
* Excellent communication skills and an ability to engage and connect with people.
* Flexible to travel to internal and client sites when and if required