Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy.
International expansion is a critical growth engine for Toast's future.
Outside the US, we currently operate in Canada, UK, Ireland & Australia and we are in the process of expanding into many more countries.
To achieve this we are building out a New Markets team with the goal of researching, piloting and eventually launching new markets.
We are looking for a founding Commercial Lead to spearhead our next phase of global growth.
Operating from London/Dublin, you will serve as the entrepreneurial force behind our international pilots – personally driving the end-to-end customer journey in new markets to discover, test and validate the winning formula for Toast's international future.
You'll embrace the ambiguity of experimenting with customers in a new market to sell, install, adopt, and service the Toast platform in a very early, beta stage.
You like to flex your generalist skills across the entire customer-facing set of roles.
In this unique and highly visible role, you will have a direct impact on how Toast serves customers in new markets.
Responsibilities
Lead the end-to-end customer lifecycle for pilots – personally driving everything from the first sales pitch to the physical hardware installation to ensure a deep, first-hand understanding of the local customer journey
Collaborate with the team and customers to understand customer needs, translating insights into actions that shape product iteration and business model development
Work with teams across Toast to ensure that new markets integrate into our business systems
Build and manage financial models to support decision-making on customer segments, pricing and investments across these new markets
Work with go-to-market stakeholders to prepare their organizations for scaling the new market as it becomes ready for full launch
Requirements
Deep experience in one or more of the following disciplines: Sales, onboarding, customer support/success, professional services or growth with a strong bias for action
The ideal candidate thrives on the ambiguity of early-stage products and has generalist skills that are applicable across the entire product development lifecycle
Comfort working in an ambiguous fast-paced environment with a willingness to learn new things and tackle a range of challenges as they arise
A track record of collaborating with product teams to drive product-market fit in new markets or verticals
Customer obsession; you love seeing customers solve their problems with new products
Experience implementing processes and configuring business systems to help the operations scale
Strong communication and stakeholder management skills with an ability to build strong relationships both within and outside of the organization
Nice to Haves
Fluent in French or Spanish
Prior early-stage team experience
Benefits
We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry.
Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters' changing needs.
EEO Statement
For roles in the United States, it is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment.
An employer who violates this law shall be subject to criminal penalties and civil liability.
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