Company DescriptionIt all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.Company DescriptionIt all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.Job DescriptionWe are seeking a highly collaborative Principal DevOps Engineer to join our Systems Engineering team at ServiceNow. In this technical leadership role, you will architect infrastructure solutions, define technical strategy, and drive innovation across our core systems and infrastructure, with particular emphasis on virtualisation, containerisation, and cloud-native technologies.As a Principal DevOps Engineer, you will work at the intersection of technical excellence and business strategy, partnering with stakeholders across the organisation to deliver scalable, performant, and resilient cloud infrastructure solutions. You will coach and advise engineers at all levels whilst building strong relationships with technical leadership peers to foster collaboration and innovation.This is an opportunity to shape the future of infrastructure at a leading enterprise software company, working with modern cloud-native tooling and open-source technologies at scale.Key ResponsibilitiesArchitect infrastructure solutions across virtualization, containerisation, and cloud-native platforms, with deep focus on Kubernetes ecosystem design and deployment in hybrid environmentsDefine technical strategy and roadmaps for the team, aligning infrastructure initiatives with business objectives and priorities to define elegant solutionsPartner with internal stakeholders on cross-team technology initiatives, influencing decision-making up to executive levelsCoach and advise DevOps engineers at all levels, supporting the growth of engineering capability across the teamPresent technical strategies and proposals to senior leadership with clarity and convictionSupport the management team in establishing technical and product roadmaps aligned with organisational goalsApply architectural understanding to high-level design proposals, iterating for improved performance, resilience, scalability, and securityFoster continuous innovation by staying current with cloud-native and AI technology developmentsQualificationsTo be successful in this role you have:Technical Leadership & StrategyDemonstrated ability to influence decision-making with stakeholders up to executive levelsProven experience defining technical strategy and roadmaps for infrastructure teamsStrong track record of building and presenting compelling technical visions to senior leadershipAbility to understand business context and translate it into appropriate technical solutions and prioritiesSoftware Development and Systems EngineeringProfessional software development experience, preferably including Golang, with other languages also welcome. Experience in developing custom controllers and APIs is a strong advantageFamiliar with open source community engagement and ideally experience with contributing code upstreamDeep technical expertise with solid foundational knowledge of Linux and systems engineeringExtensive professional experience designing, deploying, and managing cloud infrastructure using the Kubernetes ecosystemStrong understanding of virtualisation and containerisation technologiesCloud & Cloud-Native TechnologiesComprehensive knowledge of cloud-native offerings from major cloud vendors (AWS, GCP, Azure) for compute, storage, and networkingExperience automating cloud infrastructure via APIs and infrastructure-as-code practicesDeep understanding of CNCF ecosystem and cloud-native architecture patternsFamiliarity with best practices for building CI/CD pipelines for infrastructure automation, including unit testing, integration testing, and staged rolloutsExperience working with open source IaaS and CNCF products and tooling at enterprise scaleNetworking & SecurityStrong understanding of networking technologies and protocols including load balancing, application gateways, TLS encryption and key management, DNS, access controls, and proxy configurationFamiliarity with infrastructure security best practices and tooling, including encryption, hardening, RBAC design, vulnerability management, and patching strategiesInnovation & Continuous ImprovementCurious and enthusiastic about developments in CNCF, cloud-native, and infrastructure domainsDemonstrated commitment to continuous improvement of technical skillsDeep understanding of how AI technologies can be used to improve infrastructure automationInnovative approach to using and exploring AI technologies and toolingAwareness of rapid industry developments in AI technologyCollaboration & InfluenceHighly collaborative working style with ability to build strong relationships across technical leadershipProven ability to foster collaboration and innovation across organisational boundariesSkilled in anticipating opportunities and challenges through effective stakeholder engagementEnthusiastic and passionate about delivering scalable, self-service, resilient cloud infrastructureCollaboration & InfluenceAdditional InformationWork PersonasWe approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.Equal Opportunity EmployerServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.AccommodationsWe strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance.Export Control RegulationsFor positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.
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