Posted: 23 January
Offer description
Job Summary
As a Major Incident Manager, you will play a key role in ensuring customers receive outstanding banking experiences. You will work within a collaborative and geographically distributed team focused on resolving complex incidents and driving continuous improvement.
Key Responsibilities:
This requires solution-oriented mindset interest in technology as well as effective communication skills across all levels of seniority. By working collaboratively with the team drive timely communications for customers using our communication tools host participant post-mortem meetings identify root causes deliver eradication actions this candidate can ensure creation progression problem tickets recurrent service issues closure contributing ideas evolve processes stakeholder relationships accurate timely reports forums improved decision making focus areas include reducing repeat incidents through shared learning review identifying thematic root causes impacts action be proactive influence calm environment under pressure delivering optimal outcomes yearly program must support development abilities required driven innovative passion succeeding impact efficiency quality change impacting organizational businesses alignment identity corporate entity changes carried firm purpose functions different specific results worked able
