Divisional Managing Director - Heating and Plumbing Division Sanbra Group - Instantor, Marflow, Tucson, MVI Hazel
Job Summary
An exciting opportunity has arisen for a motivated, ambitious Field Engineer to work with a long-established market-leading company. We are seeking to recruit a Service Engineer to join our expanding Instantor & Tucson Customer Service Team in Santry, Dublin 9. The role includes a full technical induction and training programme to enable the successful candidate to gain experience with the company’s product offering, allowing them to develop and fulfil their potential.
Responsibilities
* Service calls: identification of issue/problem, carry out the repair work and/or recommend remedial work to the installer.
* Provide excellent customer service to ensure customers are given the best available solutions.
* Help customers and installers with technical queries and advice.
* Perform an ambassadorial role for the business and brand.
* Work closely with Quality Control and Design departments providing product feedback.
* Conduct product training to industry professionals on how to install and troubleshoot company products.
* Work as part of a dynamic team; sales, technical sales, design and quality control departments.
* Represent the business in a professional and positive manner at all times.
Qualifications and Skills
* Qualified plumber with minimum 3 years’ experience. Service Engineer or technical support experience desirable but not essential.
* Full clean driving license.
* Site Safe Pass: Training will be provided.
* Excellent communicator with the ability to work as part of a team.
* Good time keeping and ability to act using your own initiative and make informed decisions.
* Good computer skills a benefit but not compulsory.
* A desire to learn about our products, systems and customers.
* RGI qualified, and/or F Gas certified desirable but not essential.
* Further Education Support.
* Employee Assistance Programme.
* Attractive annual leave allowance.
* Field based and company HQ in Santry.
* Included: Fully Expensed Company Vehicle, Smart Phone and Tools.
Seniority level
* Mid-Senior level
Employment type
* Full-time
Job function
* Engineering and Information Technology
Industries
* Wholesale Building Materials
#J-18808-Ljbffr