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Client Onboarding Specialist - Dublin (Hybrid)
Our client is a fast-growing Dublin-based payments technology scale-up that’s transforming how global merchants get paid. Their innovative platform enables secure, seamless card and bank payments, helping clients boost conversion rates, reduce operational costs, and minimise fraud and chargebacks.
We’re seeking a Client Onboarding Specialist to join a high-performing Customer Success team. You’ll act as the vital bridge between sales and day-to-day operations, ensuring new enterprise clients are onboarded efficiently, integrations run smoothly, and every implementation delivers an exceptional experience.
Key Responsibilities
* Lead and coordinate onboarding projects end-to-end, ensuring timelines, scope and quality standards are met.
* Configure and deliver tailored onboarding solutions while providing hands-on training and support to clients.
* Collaborate with technical teams to implement payment gateways, API integrations, and troubleshoot setup challenges.
* Act as the main client contact during onboarding, managing expectations and maintaining strong communication throughout.
* Maintain documentation and continuously refine onboarding processes for greater efficiency.
* Partner with Sales, Product and Customer Success to ensure a seamless handover and client alignment.
About You
* 3–5 years’ experience in client onboarding, implementation, or project management, ideally in payments or SaaS.
* Strong understanding of payment gateway configuration and API integrations.
* Excellent communicator and relationship-builder, able to manage multiple projects at once.
* Highly organised, proactive and solutions-focused, with a strong attention to detail.
* Degree in Business, Technology or related field preferred.
What’s on Offer
* Competitive salary and benefits package.
* Hybrid flexibility, with a central Dublin office.
* Collaborative, supportive environment in a rapidly scaling business.
How to Apply
If you’re passionate about delivering an exceptional client experience and want to play a key role in scaling a global payments platform, we’d love to hear from you. Apply today to learn more or reach out to Skai via skai@connexusrecruit.com.
We are an equal opportunity employer, fostering a diverse and inclusive workplace for all.
Seniority level
* Mid-Senior level
Employment type
* Full-time
Job function
* Customer Service
* Project Management
* Information Technology
Industries
* Financial Services
* Technology
* Information and Media
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