Customer Success DirectorLocation:Ireland (Hybrid / On-site depending on business needs)Department:Customer Success / Client ExperienceAbout the RoleWe are looking for a strategic and customer-focusedCustomer Success Directorto lead our client success organization in Ireland. You will oversee a team dedicated to ensuring long-term customer satisfaction, retention, and growth. This role combines leadership, analytics, and relationship management to drive client value and align success outcomes with business objectives.Key ResponsibilitiesLead and mentor the Customer Success team to deliver exceptional client experiencesDevelop and execute strategies for customer retention, satisfaction, and expansionBuild strong relationships with key enterprise clients and strategic partnersAnalyze customer health metrics and implement proactive engagement initiativesCollaborate with Sales, Product, and Operations teams to improve customer outcomesDesign scalable frameworks for onboarding, renewal, and advocacy programsRepresent the voice of the customer in internal strategy discussionsMonitor team performance and ensure KPIs are met or exceededQualificationsBachelor's or Master's degree in Business, Management, or a related field7+ years of experience in customer success, account management, or client operationsProven leadership experience managing customer success or client-facing teamsStrong analytical and communication skills with a strategic mindsetExperience with CRM and customer lifecycle tools (e.g., Salesforce, HubSpot, Gainsight)Ability to manage multiple priorities and maintain strong stakeholder alignmentExcellent interpersonal and negotiation abilitiesWhy Join UsCompetitive Ireland-based salary and leadership incentivesHybrid flexibility depending on business needsOpportunity to shape and scale a growing customer success organizationCollaborative and empowering work cultureProfessional growth with access to leadership development programs