Job description
GENERAL MANAGER
(Store Leadership — Zara Home UK)
Who we are
Zara Home is part of the Inditex family of brands, within one of the world's leading fashion retail groups, with global brands including Zara, Pull&Bear, Massimo Dutti, Bershka, Stradivarius, Oysho, Zara Home and Lefties.
Zara Home brings design-led home collections to life — from textiles and fragrance to tableware, décor and gifting. Our stores are built around detail and inspiration, where product knowledge matters and customers value thoughtful support — from styling ideas to practical guidance and confident recommendations. At Inditex, how we work is what sets us apart: teamwork, respect, curiosity and sustainability, with people at the center of every success.
The role
As General Manager, you are accountable for the overall performance and day-to-day leadership of the store. You set the culture, lead the commercial strategy and ensure operational excellence — balancing results with a premium customer experience where detail and service standards matter.
You lead through people: building a high-performing leadership team, developing talent, and creating an environment where colleagues feel supported, motivated and clear on priorities — even under pressure.
This role is for you if you…
* Lead with emotional intelligence, integrity and a strong customer mindset
* Are commercially strong — confident using data to shape strategy and drive performance
* Have a high standard for detail, product presentation and store experience
* Are organised, resilient and calm under pressure, with excellent prioritisation
* Build great teams: you coach leaders, develop talent and create accountability with care
* Are adaptable and proactive — you spot opportunities early and act fast
* Align naturally with Inditex values and ethical standards, including sustainability
What you'll do
* Own store performance and deliver sales, productivity and service objectives
* Set and drive the commercial strategy using KPIs, store insight and customer demand
* Lead and develop your management team, building capability, motivation and succession
* Ensure an exceptional store experience through strong customer care, standards and product knowledge
* Oversee all operational and administrative routines, ensuring compliance and consistency
* Champion stock flow, product availability and store organisation to support performance
* Maintain a safe, clean and well-run environment, ensuring Health & Safety standards are met
* Act as an ambassador for Inditex sustainability initiatives and embed them into daily ways of working
What we offer
Competitive salary, 25% staff discount across all Inditex brands, 28 days holiday allowance, company pension scheme and the "More for Less" benefits platform with a wide range of discounts.
At Inditex, internal talent is our greatest asset. We offer clear progression opportunities, continuous learning through training and e-learning, and the chance to contribute to social and sustainability projects that make a real difference.
Inclusion & accessibility
We are committed to creating a recruitment process that is inclusive and accessible to everyone. Adjustments are available for candidates with disabilities or long-term conditions.
* INDINDITEXSM
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