The role of the Account Director in our Cork region is to manage a portfolio of existing clients and execute a constantly evolving pipeline to quote and secure new clients within a dynamic team setting. The role entails managing new and existing commercial accounts in conjunction with the Regional Manager.Key Responsibilities:Sales and Activity Management:Responsible for managing client insurance requirements, including inviting, securing, and documenting renewals, as well as mid-year alterations and claims handling in line with agreed protocols and procedures.Provide support and guidance to Account Executive(s) on clients.Achieve upsell and cross-sell targets.Ensure all processes are followed correctly.Manage aged debt and premium collection.Comply with all Management Audit Requirements.Seek, quote, and convert quotations for new commercial insurance business.Meet income retention, acquisition, and referral targets.Customer Relationship Management:Build long-term trusted relationships with customers by understanding their needs and acting as a true partner.Enable customers to make informed decisions by sharing best advice and knowledge.Customer Service:Provide professional, action-oriented, and timely service to customers, staff, and management.Put customers at the heart of everything, aiming to delight them during every interaction to build loyalty.Team Collaboration:Work closely with designated Account Executives and Team Lead.Collaborate as part of a team to meet customer needs.Assist in achieving the overall objectives of the Commercial Lines Team.Work together to ensure the team meets Arachas Retail monthly and yearly targets.Compliance:Work with the Team Leader and Compliance Teams to ensure file records meet prescribed standards.Requirements:At least 5 years of commercial experience in SME.CIP qualification at minimum; studying towards ACII.Excellent communication skills and a strong client relationship background.Positive, proactive attitude with adaptability to change.Good technical and product knowledge, excellent negotiation skills, and understanding of balancing price and risk.Ability to prioritize workloads and handle unforeseen events.Strong organizational skills and a structured approach to time and resource management, including IT proficiency.Compliance with the Central Bank’s Minimum Competency Code and Fitness & Probity standards.Person Specification:Experience in a similar role.Previous Open I experience and successful insurance sales background.Significant technical insurance knowledge.Proficiency in Office applications, including Outlook, Word, and Excel.Ability to develop relationships with insurers and clients.Enthusiastic, flexible, detail-oriented, and eager to learn and develop.Strong work ethic and commitment to ongoing professional development.
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