Our client is seeking a Base Management Executive / Member Services Sales Executive to join their growing team in D.12.
Job Responsibilities:
* Ensuring all members are contacted and acknowledged for their membership and support of the organisation
* Establish and meet member needs, recommending appropriate products, providing quotations, and demonstrating great value and savings
* Achievement of personal targets and KPIs across campaign services
* Work closely with the team leader and wider team to achieve overall objectives and deliver on sales campaigns and promotions
* Focus on member relationships, management, and update of CRM database of member contact and services, logging queries and passing to relevant departments
* Maintenance of high-quality standards around member engagement in relation to calls, CRM administration, service, and delivery
* To ensure fibre migration campaigns are completed to ensure our customers are on the most appropriate fibre-based service
* To ensure all identified qualifying customers from the current base are contacted for upgrade
* Ensure all in-bound cease requests are actioned to try and save/upgrade customers to the most appropriate package. This may include downgrades and re-contracting calls
* Complete win-back campaigns to offer churned customers the opportunity to return on the most appropriate package to suit their needs
* Completing the outbound calls and responding to inbound enquiries
Experience & Skills:
* Demonstrable sales experience and ability to deliver on targets and sales campaigns
* A positive, enthusiastic, confident, and energetic approach
* Strong team player that can demonstrate excellent focus on members needs and the overall success of the organisation
* Demonstrate excellent communication and interpersonal skills
* Maintain the highest standards of quality, service, and accountability
The Benefits:
* Very competitive base salary
* Uncapped commission based on delivery of sales targets
* 25 days holidays
* PRSA Irish Life- 10% company contribution
* Subsidised canteen
* Employee discounts
* Great membership base and team environment
* Attractive working hours
* Easily accessible location- via bus, Luas, or car. Close to Red Cow/M50 and free parking