Member Services Officer – Full Time Permanent PositionCastleblayney Credit Union is a modern, member-focused credit union whose primary aim is to provide financial services that meet the needs and exceed the expectations of our growing membership.We are seeking applications from individuals who enjoy teamwork and wish to be part of a high performing member services team in a growing organisation.The RoleThe successful candidate will report to Operations Manager of the credit union and will be responsible for carrying out a range of operational and administrative duties that will contribute to the effective running of the day-to-day operations of the credit union while providing excellent member service.Provide a quality service to the members in facilitating lodgements, withdrawals, loan applications, loan drawdowns as well as a range of office administrative duties.Accurately and diligently handle cash; reconcile balances at the end of the day.Work always in a courteous, friendly, and professional manner, preserving confidentiality and adhering strictly to all policies and procedures of the Credit Union.Undertake relevant training as deemed necessary.The ideal candidate will:Have prior experience in working in a public facing role within a credit union or similar financial services institution (this would be an advantage but not essential)Have excellent communication and interpersonal skillsHave a polite and professional manner including excellent phone mannerBe proficient in MS Office – Outlook, Excel, WordBe enthusiastic, proactive, and self-motivated with the ability to work as part of a teamPossess excellent administration & IT skills and demonstrate attention to detailBe flexible and be able to respond to changing business requirementsHave the ability to multitask while maintaining high standardsHave the ability to use discretion and sensitivity in dealing with members.Have the ability to work as part of a small team while at the same time demonstrating initiative.QualificationsThe successful candidate should:Have a relevant qualification in business or financeThe successful candidate will be required to satisfy the minimum competency requirements as set out in the Central Bank Guidelines, (QFA/CUA (Loans)/APA in Loans/Pathways CU Diploma/ACCUP. Financial support will be available for the successful candidate to obtain qualifications if not already held.Successful candidates must adhere the Central Bank of Irelands Fitness & Probity standards.Saturday work will be a requirement on a rota basis.The role will be based in our Castleblayney and Shercock offices.As travel between our offices may be required the successful candidate will need a full clean driver's license and have access to their own transportation.Salary is commensurate with qualifications and experience.To apply for this position:Please email your CV demonstrating the requirements above with the subject line:'Members Services Officer' to by Friday 7th November 2025Shortlisting will apply.Castleblayney Credit Union Limited is an Equal Opportunities Employer.Canvassing will disqualify.Castleblayney Credit Union is regulated by the Central Bank of Ireland.Job Types: Full-time, PermanentPay: €27,500.00-€35,000.00 per yearBenefits:Company pensionOn-site parkingWork Location: In person